1 hour ticket response
MAD Network’s team of tech support engineers is dedicated to giving rapid answers to all your queries. We will review your client support ticket immediately after it is delivered and will get back to you with a solution within less than one hour after the customer support ticket submission. In fact, our average client support ticket response time is 20 minutes.
A Premium–Quality Customer Care Service
Each member of our technical support staff has several years of experience in the Linux web hosting packages arena and the majority of them have worked for us for at least five years. They are all prepared to respond to all your requests in the most professional way possible.
An Easy–to–Navigate Help Center
To help you get a quick tip on how you can use a specific feature, we have implemented a very intuitive Help section in the Control Panel. You can browse through a big selection of web hosting account administration articles and website administration articles, take a look at the F.A.Q. database or watch our how–to video tutorials.
