Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • All your support requests will be attended to in no more than one hour after the trouble ticket or email is received. If your case calls for additional assistance from a server administrator, we will forward the support ticket or the email to the person on duty, without delay then leave a note to let you know that more time will be needed for discovering the best solution. And if you take advantage of the Admin Services package, all of the server management tasks included there will be carried out whenever you want.

  • Top quality support service

  • An Exceptional Client Care Service

  • We will be available to you 24/7 to respond to any enquiries that you may have with regard to our Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also need assistance with server management procedures, you can take advantage of our Admin Services package, which includes backup disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Every Linux dedicated servers hosting package includes our charge–free Control Panel, which boasts an elaborate knowledge base plus a set of step–by–step video tutorials. Whenever you need help working with the Control Panel, just click on the Videos or Help buttons in the top right corner.