If you have ordered a web hosting plan and you have certain queries about a specific feature/function, or if you have encountered some difficulty and you need help, you should be able to get in touch with the respective help desk staff. All web hosts deploy a ticketing system regardless of whether they provide other means of contacting them apart from it or not, because of the fact that the easiest way to solve a problem most often is to use a ticket. This form of communication makes the responses exchanged by both parties simple to track and allows the tech support team members to escalate the situation if, for instance, a system administrator should intervene. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you must have at least two different accounts to touch base with the client service team and to actually administer the hosting space. Constantly switching from one account to the other can often be a drag, not to mention the fact that it requires quite a lot of time for the majority of hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our Linux web hosting packages is not separate from the web hosting account. It is part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it whenever you need with only a couple of clicks of the mouse, without ever signing out of your web hosting account. The ticketing system features a quick-search field, which will help you trace virtually any trouble ticket that you’ve sent in the past, if you need it. In addition, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to handle a specific issue even before you actually post a ticket. The response time is no more than sixty minutes, which implies that you can obtain timely assistance at any given time and if our customer care staff recommends that you do something inside your account, you can do it straight away without leaving the Hepsia Control Panel.