Should you ever experience a problem with your site and be incapable of coping with it on your own, ask the web hosting company’s customer support team to help you bring the site back online. A speedy resolution would be the perfect scenario, but a lot of companies answer within 24 hours and even more, particularly if you are dealing with a hosting reseller. Even if the problem can be solved without much difficulty, your website may not function correctly or it may not be reachable whatsoever for a prolonged period, so you may lose prospective customers because it’s very unlikely that anyone will be happy to revisit a site that is inoperative. With that being said, you have to make sure not only that you can touch base with your web hosting provider, but also that they can reply and assist you in a well-timed manner. If a software app update does not proceed as planned or you erase something by chance, for instance, the website must be restored quickly in order to prevent long downtime.

One-Hour Response Guarantee in Web Hosting

If you’re using any of our Linux web hosting packages and you have a question or encounter some obstacle, you can touch base with us 24x7x365 by opening a helpdesk ticket or by sending an e-mail and we guarantee that you’ll receive a response in no more than sixty minutes. If the issue can be sorted out, we will do it before we respond to you, whereas if there is something that you have to do on your end, we will give you all the needed information – what possible solutions to try, what settings to check, and so on. Typically, you’ll obtain an answer within less than thirty minutes, which suggests that waiting around for hours and hours on end or even for more than one day to get assistance is something out of the question. Our sixty-minute reply time guarantee applies to any query that you may have – technical, general or billing.