A live chat is a real-time way of communication between a website hosting company's support team and its clients. It is an efficient way to receive some information about the web hosting services or have some issue resolved because you're talking with a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the low possibility of errors at the time you exchange data such as usernames or domain names, the quicker response time because the communication is live as well as the fact that you don't have to stay on the chat constantly - you are able to do something different while the representative examines the issue involved. What's more, you will be able to connect with a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone fees that you'll need to pay if you are calling to a different country.

Live Chat Support in Web Hosting

As a part of the support services that we offer for all of our Linux web hosting packages, we now have live chat support which is online 24x7, even on holidays. You are able to get in touch with us regardless if you already have an account or not, as we can help you with all kinds of things, ranging from supplying you with general information about our services if you are not our customer yet and you're interested in purchasing one of the packages, to helping you with creating an e-mail account in an email client. Some problems are more technical and time-consuming, so you'll have to take advantage of the ticketing system which is integrated in our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a few things.